Frequently Asked Questions
Have questions about phone repair, pricing, warranties, appointments, or what to expect? Here are answers to common questions customers ask before scheduling a repair.
General Questions
📅 Do I need an appointment?
Appointments are recommended to help ensure availability and reduce wait times. Walk-in availability may depend on scheduling, parts, and current repair workload.
📍 What areas do you serve?
Fixit Fast Mobile serves Columbus, Starkville, West Point, New Hope, and surrounding communities throughout the Golden Triangle area.
📱 What devices do you repair?
We repair many smartphones and tablets, including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, iPads, and select Android tablets.
💬 Can I get a quote before repair?
Yes. Repair estimates are provided whenever possible before repair work begins. Final pricing may depend on device model, part availability, and repair complexity.
Repair Questions
⏱️ How long does a repair take?
Repair times vary depending on the device, repair type, and parts availability. Many common repairs can be completed quickly when parts are available.
🔍 What if more problems are found?
If additional issues are discovered during repair, you will be informed before any additional work is completed.
💧 Do you repair liquid-damaged devices?
Liquid damage varies greatly from device to device. Contact us for an evaluation to determine whether repair options are available.
⚡ Can you repair my device the same day?
Many common repairs can be completed the same day when parts are available. Repair times vary based on device model, parts availability, and repair complexity.
💻 Do you offer computer repair services?
Fixit Fast Mobile primarily focuses on smartphones and tablets. Select computer services may be available depending on the issue.
🔐 Do I need to turn off Find My iPhone?
For Apple devices, you may be asked to disable Find My iPhone before certain repair services can begin. If this is needed, Fixit Fast Mobile will explain the steps before service.
Parts, Data & Warranty
🧩 What kind of parts do you use?
Quality replacement parts are selected based on repair needs, device model, availability, and customer preference when options are available.
💾 Will my data be safe?
Most repairs do not require accessing personal data. Customers are still encouraged to back up important information before any repair service.
🛡️ Are my repairs covered by a warranty?
Warranty coverage varies by repair type and parts used. Specific warranty information will be provided before repair completion. Physical damage, liquid damage, and unauthorized modifications are not covered.
🍎 Do you use OEM Apple parts?
Parts options depend on device model, availability, and repair type. Fixit Fast Mobile is not currently an Apple Authorized Service Provider or Apple Independent Repair Provider.
Payment & Service
💳 What payment methods do you accept?
Common payment methods such as cash, credit/debit cards, and approved digital payments may be accepted.
🧾 When is payment due?
Payment is typically due when the repair is completed unless another arrangement has been approved beforehand.
🛠️ Do you charge for diagnostics?
Diagnostic fees may depend on the device and issue. Any applicable diagnostic fee will be discussed before service begins.
✅ What should I do before repair?
Back up important data, know your device passcode if testing is needed, and remove any accessories that may interfere with the repair.
Still Have Questions?
Contact Fixit Fast Mobile and we’ll help answer your repair questions.
Contact Us