Policies & Service Information
These policies help provide a fair, professional, secure, and transparent repair experience for Fixit Fast Mobile customers.
Last Updated: August 2026
Policy Quick Links
📄 Terms
🔒 Privacy
💬 SMS
🛡️ Warranty
🧰 Parts
🔍 Service
⛔ Refusal
Terms & Conditions
📋 Service Authorization
By requesting repair services from Fixit Fast Mobile, you authorize diagnostics, repair procedures, software procedures, and testing reasonably necessary to evaluate or complete the requested service.
✅ Customer Responsibilities
Customers are responsible for providing accurate device and contact information, disclosing known device problems, backing up important data, and removing personal or confidential information when practical before service.
⚠️ Pre-Existing Conditions
Fixit Fast Mobile is not responsible for pre-existing damage, hidden defects, prior repair damage, liquid damage, manufacturer defects, normal deterioration, or issues unrelated to the repair performed.
💵 Estimates and Pricing
Estimates may change if additional damage, required parts, or previously unknown conditions are discovered. Customer approval may be required before additional work is performed.
📦 Parts and Availability
Repair completion times depend on part availability, supplier availability, shipping, diagnostic findings, technician workload, and customer approval.
📡 Electronic Communications
Customers may receive repair-related communications through email, telephone, the customer portal, or SMS when they provide the appropriate contact information and consent.
Privacy Policy
🔒 Information We Collect
Fixit Fast Mobile may collect customer names, telephone numbers, email addresses, service addresses, device details, repair history, appointment information, photographs, signatures, approvals, invoices, and payment-related records necessary to provide repair services.
🧾 How Information Is Used
Customer information may be used for repair intake, diagnostics, scheduling, estimates, approvals, invoicing, payment processing, appointment messages, repair updates, pickup notifications, customer support, warranty administration, fraud prevention, and legally required recordkeeping.
🚫 No Selling Personal Data
Fixit Fast Mobile does not sell customer personal information. Non-mobile information may be disclosed to service providers only when necessary to operate the business, when authorized by the customer, or when required by law.
Mobile phone numbers, mobile information, SMS opt-in data, and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.
📱 Mobile Information and Messaging Consent
Fixit Fast Mobile does not share, sell, rent, or provide mobile phone numbers, mobile information, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be provided to communication service providers only as necessary to deliver customer-requested messages and operate the messaging service.
These service providers are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.
🤝 Service Providers
Fixit Fast Mobile may use service providers for website hosting, scheduling, document storage, payment processing, accounting, and customer communications.
These providers may receive only the information reasonably necessary to perform services on behalf of Fixit Fast Mobile.
Mobile phone numbers and SMS consent information may be provided to a messaging provider solely to deliver customer-requested messages and may not be used or shared for marketing or promotional purposes.
💬 Messaging Program Data
Mobile phone numbers and SMS consent records may be used to send appointment confirmations, appointment reminders, repair status updates, estimate approval requests, parts availability notifications, invoice or payment reminders, repair completion notifications, pickup notifications, warranty-related communications, and responses to customer support inquiries.
Message frequency varies based on appointment activity, repair activity, customer requests, approval needs, parts availability, and account activity.
Message and data rates may apply.
💾 Device Data and Protection
Customers should back up important data and remove sensitive information before service. Although reasonable care is used, repair services may involve risks to stored data, software, accounts, settings, and device functionality.
🔐 Data Security
Fixit Fast Mobile uses reasonable administrative and technical safeguards to protect customer information. However, no electronic system, transmission method, or storage system can be guaranteed to be completely secure.
📬 Privacy Questions
Questions about this Privacy Policy may be directed to:
Email: bryce@fixitfastmobile.com
Phone: 662-497-2419
SMS Messaging Terms & Consent
✅ How Customers Opt In
Customers may opt in to receive repair-related SMS messages by providing verbal consent directly to a Fixit Fast Mobile technician during a customer service, scheduling, repair intake, or other service-related interaction.
Verbal Consent Script:
“Fixit Fast Mobile can send you text messages about your repair, including appointment confirmations and reminders, repair status updates, estimate approval requests, parts availability, payment reminders, repair completion and pickup notifications, and customer support responses. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. SMS consent is optional and is not required to receive repair service. Do you agree to receive repair-related SMS messages from Fixit Fast Mobile at the mobile number you provided?”
The customer must verbally agree before being enrolled. Providing a mobile phone number alone does not constitute consent to receive SMS messages.
Fixit Fast Mobile records the customer's SMS consent in the applicable customer or repair record before sending SMS messages.
📲 Opt-In Confirmation
After a customer provides verbal consent, Fixit Fast Mobile may send an initial SMS confirmation identifying Fixit Fast Mobile and confirming enrollment in repair-related text messaging.
The confirmation message will state that message frequency varies, message and data rates may apply, and customers may reply HELP for assistance or STOP to opt out.
📨 Messages You May Receive
SMS messages may include:
- Appointment confirmations
- Appointment reminders
- Repair status updates
- Estimate approval requests
- Additional repair approval requests
- Parts availability notifications
- Repair delay notifications
- Invoice or payment reminders
- Repair completion notifications
- Pickup notifications
- Warranty-related communications
- Customer support responses
🔁 Message Frequency
Message frequency varies based on appointment activity, repair status, customer requests, approval needs, parts availability, and account activity.
💲 Message and Data Rates
Message and data rates may apply according to the customer's mobile carrier and service plan.
🛑 How to Opt Out
Customers may reply STOP at any time to cancel and opt out of SMS messages.
After an opt-out request is processed, one final confirmation message may be sent.
No additional SMS messages will be sent unless the customer later provides new consent through an approved opt-in method.
❓ Help
Customers may reply HELP or INFO for assistance or contact Fixit Fast Mobile directly.
Phone: 662-497-2419
Email: bryce@fixitfastmobile.com
🧾 Consent Is Optional
Consent to receive SMS messages is not a condition of purchasing or receiving repair services.
Customers may request, schedule, and receive repair services without consenting to SMS communications.
Customers who do not consent to SMS messaging may still receive service-related communications through other available methods, such as telephone, email, or the customer portal.
📵 Delivery Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Fixit Fast Mobile cannot guarantee the delivery, timing, or receipt of every SMS message.
🔒 SMS Privacy
Fixit Fast Mobile does not share, sell, rent, or provide mobile phone numbers, mobile information, SMS opt-in data, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Mobile information and messaging consent may be provided only to communication service providers as necessary to deliver customer-requested messages.
Those providers are not authorized to use the information for their own marketing or promotional purposes.
📄 Privacy Policy and Terms
These SMS Messaging Terms are part of the Fixit Fast Mobile Privacy Policy and Terms & Conditions on this page.
90-Day Limited Warranty
✅ Covered
Repairs performed using Fixit Fast Mobile-supplied parts are covered by a 90-day limited warranty against defects in the installed part and workmanship, unless otherwise stated in writing.
❌ Not Covered
- Physical damage occurring after repair
- Cracked or damaged screens after service
- Liquid or water damage
- Customer misuse, abuse, or neglect
- Unauthorized repair or modification
- Normal wear and tear
- Customer-supplied parts
- Issues unrelated to the original repair
📌 Warranty Review
Warranty eligibility may require inspection of the device. Fixit Fast Mobile may deny warranty coverage when the reported problem was caused by new damage, misuse, liquid exposure, unauthorized service, or another excluded condition.
Customer-Supplied Parts Policy
🧰 Installation Discretion
Customer-supplied parts may be installed at Fixit Fast Mobile's discretion. Parts may be refused if they appear defective, unsafe, damaged, incompatible, incomplete, or otherwise unsuitable for installation.
🚫 No Parts Warranty
Fixit Fast Mobile does not provide a warranty on customer-supplied parts and cannot guarantee their performance, compatibility, quality, or service life.
⚠️ Customer Risk
Customer-supplied parts are installed at the customer's risk. Labor charges may still apply when the supplied part is incorrect, defective, incompatible, or does not resolve the reported issue.
Diagnostics & Mobile Service
🔍 Diagnostics
Basic diagnostics may be provided at no charge. Advanced diagnostics, disassembly, data recovery evaluation, liquid-damage assessment, or extensive troubleshooting may require a fee.
Applicable fees will be disclosed before chargeable work begins when reasonably possible.
🚗 Mobile Service
Mobile service availability depends on location, scheduling, technician availability, repair type, working conditions, safety, and travel requirements.
Applicable travel or mobile-service fees will be disclosed before the appointment is confirmed.
📅 Appointment Availability
Appointment times are estimates and may change because of repair workload, diagnostic findings, parts availability, shipping delays, customer location, or other operational needs.
Right to Refuse Service
⛔ Unsafe Devices
Fixit Fast Mobile may refuse service for devices that are unsafe, swollen, hazardous, contaminated, excessively damaged, or otherwise unsuitable for safe handling or repair.
🔧 Modified Devices
Devices modified beyond reasonable repair standards may be refused when service would create unnecessary risk or cannot be performed safely or reliably.
⚖️ Service Discretion
Service may be declined when a repair is impractical, parts are unavailable, the requested work is outside current capabilities, the customer does not authorize required work, or the device is not suitable for service.
Need Clarification?
Contact Fixit Fast Mobile with questions about repair policies, privacy, SMS messaging, warranty coverage, or service information.
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